Contact
Contact support for card-scanning problems, account questions, and privacy or data-deletion requests during the free beta.
Last updated: 2026-10-13
How we can help
Contact TradingCardScanner support for scanning problems, account questions, or account and data deletion requests. Email us using the support address below. You can also ask about the planned paid plans, which are not available for purchase yet.
For a scan problem, describe what happened and the card name or scan reference if available. If paid purchases become available, include your account email and order reference when contacting us about duplicate charges, cancellation, or refunds. Do not send passwords, full payment-card numbers, API keys, or identity documents.
Subscriptions
Subscriptions are not available during the free beta. Once enabled, you can request cancellation in your account's Billing settings. Canceling a subscription stops the next renewal; access remains available through the paid period unless that payment is fully refunded.
Free public beta
Each account receives 10 total trial scans, with up to 3 photos per batch. Paid plans and CSV export are not available yet. Support is available for scanning and account questions.