Refund Policy
Find out how to request a refund, report a billing error, and understand what happens to your scan credits and export access.
Last updated: 2026-10-13
Paid purchases are not currently available. The refund terms below describe the policy for purchases once paid plans are enabled.
Try the free scans first
Free accounts receive 10 lifetime scans, with up to 3 photos per batch. Use these to check identification and review before deciding whether future paid plans suit your workflow. Recognition confidence is not a guarantee of accuracy, and the seller must confirm the card and listing details.
First-purchase refund requests
You may submit a refund request within 7 calendar days of your first paid purchase. We review requests individually, including the amount of the purchased scan allowance used and whether the listing and export services have been used. Approval is not automatic. If approved, a refund normally covers only the unused portion of that purchase; used scans are not normally refundable.
For monthly plans, this first-purchase review applies to the initial paid billing period. Later renewals, expired monthly credits, unused credits after the request window, and cancellation partway through a billing period are not normally refunded. A monthly plan grants a scan allowance and workflow access for that period, not a daily rental.
Billing errors and service problems
Contact us for duplicate charges, purchases you did not authorize, or a service failure that prevented delivery. We review these separately from change-of-mind requests. System processing errors, unreadable photos, and unsupported card languages restore the relevant scan credit automatically; a result requiring manual matching can still consume a scan credit.
Cancellation and entitlement changes
Cancel subscriptions through account Billing settings to stop the next renewal. Access normally continues until the paid period ends. A full refund removes the corresponding unused credits and its purchased export entitlement. Refunding an older subscription payment does not remove a newer paid period. If another valid paid plan remains, its entitlement continues. Partial refunds adjust only the refunded order's allowance; unrelated purchases and free trial credits remain intact.
How to request a refund
Use Contact, including your account email, order reference, purchase date, and a short explanation. Do not send full payment-card numbers, passwords, or API keys. Approved refunds are issued through Creem to the original payment method. Your payment provider determines when the credit appears on your statement. A request itself does not cancel future subscription renewals; cancel in Billing settings if you also want to stop renewal.
Consumer rights
This policy does not limit any mandatory cancellation, refund, or other consumer rights under applicable law.
Current operating status
TradingCardScanner currently offers a free public beta. Paid plans and CSV export are not available yet, and the site does not accept paid purchases.